I deal with customers

{
    "node": {
        "id": "MB-12-2",
        "name": "I deal with customers ",
        "description": "Job duties",
        "levelDisplayCode": "B1",
        "durationMinutes": 3,
        "availableOnWeb": true,
        "unitOrder": 5,
        "moduleOrder": 2,
        "nodeOrder": 2
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    "seo": {
        "title": "如何用英語服務客戶",
        "subtitle": "了解與客戶服務及職責相關的關鍵用語。",
        "metaDescription": "學習如何處理客戶請求及其他與客戶服務相關的用語。"
    },
    "lessons": [
        {
            "id": 307890,
            "name": "I deal with customers ",
            "language": "EN",
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            "parts": [
                {
                    "type": "QUESTION",
                    "metaType": "BASIC_REPEAT",
                    "text": "deal with",
                    "textTranslation": "處理",
                    "textAnswer": "deal with",
                    "videoStartMs": 35719,
                    "videoEndMs": 37945
                },
                {
                    "type": "QUESTION",
                    "metaType": "BASIC_REPEAT",
                    "text": "I deal with customer requests",
                    "textTranslation": "我處理客戶請求　",
                    "textAnswer": "I deal with customer requests",
                    "videoStartMs": 38614,
                    "videoEndMs": 42531
                },
                {
                    "type": "QUESTION",
                    "metaType": "LISTENING",
                    "text": "____ ____",
                    "textTranslation": "處理",
                    "textAnswer": "deal with",
                    "videoStartMs": 35719,
                    "videoEndMs": 37945
                },
                {
                    "type": "QUESTION",
                    "metaType": "LISTENING",
                    "text": "_ ____ ____ ________ ________",
                    "textTranslation": "我處理客戶請求　",
                    "textAnswer": "I deal with customer requests",
                    "videoStartMs": 38614,
                    "videoEndMs": 42531
                },
                {
                    "type": "QUESTION",
                    "metaType": "TRANSLATE_REPEAT",
                    "text": "處理",
                    "textTranslation": "____ ____",
                    "textAnswer": "deal with",
                    "videoStartMs": 35719,
                    "videoEndMs": 37945
                },
                {
                    "type": "QUESTION",
                    "metaType": "TRANSLATE_REPEAT",
                    "text": "我處理客戶請求　",
                    "textTranslation": "_ ____ ____ ________ ________",
                    "textAnswer": "I deal with customer requests",
                    "videoStartMs": 38614,
                    "videoEndMs": 42531
                }
            ]
        },
        {
            "id": 307891,
            "name": "I advise customers ",
            "language": "EN",
            "videoUrl": "https://dev.cdn.beespeaker.com/videos/BUZZ-307891_1754315829501_libx265.mp4?Expires=1783771784&Signature=Poeex6jCBdRyF5zgDfyuCW90ut4yQqPP7W4JFjTZBAUSjfJcuuQauE4~~F1sYBL-mw3Xb4Oes1zFMKkgOzugqg4ipMp-KzpStpTD2iSFSf2~linr5lKUdDdFTB6qAMZMoBwEZU7b6vQoNapjrI2SNWYNuE-AT-snVL~GfNpTuxmJYtCOV7e2s2aRod3tynZq72L4k6p~piYHXtBsbbwAkuOGV8ugl-Qc9L2U20xa-gR5xCSKetIRkWEEp73GkqxtI6Q5vryLk3tpBIDgUkX-eF3IqKXGVEBGZsZp~65nDQZr0UMw9p17XctRBu6dBAU3COwGvKC4Y3XDyCw-EiZTOQ__&Key-Pair-Id=K1XG2B8ZBLUIMM",
            "parts": [
                {
                    "type": "QUESTION",
                    "metaType": "BASIC_REPEAT",
                    "text": "advise customers",
                    "textTranslation": "建議客戶",
                    "textAnswer": "advise customers",
                    "videoStartMs": 43390,
                    "videoEndMs": 46358
                },
                {
                    "type": "QUESTION",
                    "metaType": "BASIC_REPEAT",
                    "text": "I advise customers on the best mode of transport",
                    "textTranslation": "我給客戶建議最好的運輸方式",
                    "textAnswer": "I advise customers on the best mode of transport",
                    "videoStartMs": 46844,
                    "videoEndMs": 52047
                },
                {
                    "type": "QUESTION",
                    "metaType": "LISTENING",
                    "text": "______ _________",
                    "textTranslation": "建議客戶",
                    "textAnswer": "advise customers",
                    "videoStartMs": 43390,
                    "videoEndMs": 46358
                },
                {
                    "type": "QUESTION",
                    "metaType": "LISTENING",
                    "text": "_ ______ _________ __ ___ ____ ____ __ _________",
                    "textTranslation": "我給客戶建議最好的運輸方式",
                    "textAnswer": "I advise customers on the best mode of transport",
                    "videoStartMs": 46844,
                    "videoEndMs": 52047
                },
                {
                    "type": "QUESTION",
                    "metaType": "TRANSLATE_REPEAT",
                    "text": "建議客戶",
                    "textTranslation": "______ _________",
                    "textAnswer": "advise customers",
                    "videoStartMs": 43390,
                    "videoEndMs": 46358
                },
                {
                    "type": "QUESTION",
                    "metaType": "TRANSLATE_REPEAT",
                    "text": "我給客戶建議最好的運輸方式",
                    "textTranslation": "_ ______ _________ __ ___ ____ ____ __ _________",
                    "textAnswer": "I advise customers on the best mode of transport",
                    "videoStartMs": 46844,
                    "videoEndMs": 52047
                }
            ]
        }
    ],
    "keyPhrases": [
        {
            "source": "manage client expectations",
            "translation": "管理客戶期望"
        },
        {
            "source": "perform administrative tasks",
            "translation": "執行行政任務"
        },
        {
            "source": "provide support to colleagues",
            "translation": "提供同事支持"
        },
        {
            "source": "suggest suitable options",
            "translation": "建議合適的選擇"
        },
        {
            "source": "recommend the most efficient way",
            "translation": "推薦最有效率的方式"
        },
        {
            "source": "offer travel advice",
            "translation": "提供旅遊建議"
        }
    ],
    "vocabulary": [
        {
            "source": "obligation",
            "translation": "義務"
        },
        {
            "source": "responsibility",
            "translation": "責任"
        },
        {
            "source": "task",
            "translation": "任務"
        },
        {
            "source": "transportation",
            "translation": "交通"
        },
        {
            "source": "journey",
            "translation": "旅程"
        },
        {
            "source": "distance",
            "translation": "距離"
        },
        {
            "source": "route",
            "translation": "路線"
        },
        {
            "source": "schedule",
            "translation": "時間表"
        }
    ],
    "sentences": [
        {
            "source": "My job involves managing schedules and appointments.",
            "translation": "我的工作涉及管理日程和約會。"
        },
        {
            "source": "I often assist in training new employees.",
            "translation": "我經常協助培訓新員工。"
        },
        {
            "source": "Effective communication is essential in my role.",
            "translation": "有效的溝通對我的角色至關重要。"
        },
        {
            "source": "It is important to manage client expectations to ensure satisfaction.",
            "translation": "管理客戶期望以確保滿意度是很重要的。"
        },
        {
            "source": "I need to perform administrative tasks to keep everything organized.",
            "translation": "我需要執行行政任務以保持一切井然有序。"
        },
        {
            "source": "Providing support to colleagues helps create a positive work environment.",
            "translation": "提供同事支持有助於創造積極的工作環境。"
        },
        {
            "source": "I always advise customers to consider their budget.",
            "translation": "我總是建議客戶考慮他們的預算。"
        },
        {
            "source": "Customers often ask how to choose the best mode of transport.",
            "translation": "客戶常常詢問如何選擇最佳的交通方式。"
        },
        {
            "source": "I advise customers to check the schedules before traveling.",
            "translation": "我建議客戶在旅行前查看時間表。"
        },
        {
            "source": "It is important to suggest suitable options for each travel situation.",
            "translation": "為每個旅行情況建議合適的選擇是很重要的。"
        },
        {
            "source": "Many people want to recommend the most efficient way to travel.",
            "translation": "許多人想推薦最有效率的旅行方式。"
        },
        {
            "source": "Travel agencies often offer travel advice to help customers.",
            "translation": "旅行社常常提供旅遊建議來幫助客戶。"
        }
    ],
    "dialogue": [
        {
            "role": "Manager",
            "source": "Can you describe your main responsibilities?",
            "translation": "你能描述一下你的主要責任嗎？"
        },
        {
            "role": "Employee",
            "source": "Sure, I manage client expectations and perform administrative tasks.",
            "translation": "當然，我管理客戶期望並執行行政任務。"
        },
        {
            "role": "Manager",
            "source": "That sounds great. Do you also provide support to colleagues?",
            "translation": "聽起來不錯。你也提供同事支持嗎？"
        },
        {
            "role": "Employee",
            "source": "Yes, I often help them with various projects.",
            "translation": "是的，我經常幫助他們處理各種項目。"
        },
        {
            "role": "Customer",
            "source": "Can you help me decide on transportation for my trip?",
            "translation": "你能幫我決定我旅行的交通方式嗎？"
        },
        {
            "role": "Advisor",
            "source": "Of course! I advise customers to consider their options based on distance.",
            "translation": "當然！我建議客戶根據距離考慮他們的選擇。"
        },
        {
            "role": "Customer",
            "source": "What do you recommend for a short journey?",
            "translation": "你對短途旅行有什麼推薦？"
        },
        {
            "role": "Advisor",
            "source": "I suggest suitable options like buses or trains.",
            "translation": "我建議像公車或火車這樣的合適選擇。"
        },
        {
            "role": "Customer",
            "source": "Thank you for the travel advice!",
            "translation": "謝謝你的旅遊建議！"
        }
    ],
    "faq": [
        {
            "question": "什麼是 'manage client expectations' 的意思？",
            "answer": "'Manage client expectations' 的意思是管理客戶的期望，以確保他們的滿意度。"
        },
        {
            "question": "'Administrative tasks' 是什麼？",
            "answer": "'Administrative tasks' 是各種行政任務，有助於工作組織。"
        },
        {
            "question": "為什麼 'provide support to colleagues' 很重要？",
            "answer": "'Provide support to colleagues' 的意思是為同事提供支持，這有助於工作中的積極氛圍。"
        },
        {
            "question": "'suggest suitable options' 是什麼意思？",
            "answer": "'suggest suitable options' 意思是在特定情況下建議合適的選項。"
        },
        {
            "question": "我該如何使用 'recommend the most efficient way'？",
            "answer": "'recommend the most efficient way' 用於建議最佳的旅行方式。"
        },
        {
            "question": "'offer travel advice' 是什麼？",
            "answer": "'offer travel advice' 意思是提供旅行建議，以幫助他人進行計劃。"
        }
    ],
    "navigation": {
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