I deal with customers

{
    "node": {
        "id": "MB-12-2",
        "name": "I deal with customers ",
        "description": "Job duties",
        "levelDisplayCode": "B1",
        "durationMinutes": 3,
        "availableOnWeb": true,
        "unitOrder": 5,
        "moduleOrder": 2,
        "nodeOrder": 2
    },
    "seo": {
        "title": "Comment servir les clients en anglais",
        "subtitle": "Découvrez les expressions clés liées au service client et aux responsabilités.",
        "metaDescription": "Apprenez à 'traiter les demandes des clients' et d'autres expressions liées au service client."
    },
    "lessons": [
        {
            "id": 307890,
            "name": "I deal with customers ",
            "language": "EN",
            "videoUrl": "https://dev.cdn.beespeaker.com/videos/BUZZ-307890_1754315552342_libx265.mp4?Expires=1783771542&Signature=BXXAIfN72O5M5Mn3A2GIPOMooSGcFaNontFXrR9lYq-AyFS7bXHMKwHPvHXVuAlyycMSOwLTiXX-lIguk63bfFAcawEpRCuITh-m7rgiLjESilvoPxUzbfqQKjT-iIgzyMF0kdg666m5-noOL1kRPzl7pPuSfgK~VoPBXXH6KtcfQfex1N7ZQFBUje3hNpJlqOzv5uzCyOTkqVPLyMLqr4od1rUOx2BMb9Q53O5FSsXubZxax5oupRUoGEijMXltb~D~C8PZe6pJTGeHdkEBFV5fVhfomsxT0jL3gcq6gvC~8TxOAQEbz6h4dw~LL5xhWXLjvkZfbkPZdJZDYOZayw__&Key-Pair-Id=K1XG2B8ZBLUIMM",
            "parts": [
                {
                    "type": "QUESTION",
                    "metaType": "BASIC_REPEAT",
                    "text": "deal with",
                    "textTranslation": "gérer",
                    "textAnswer": "deal with",
                    "videoStartMs": 35719,
                    "videoEndMs": 37945
                },
                {
                    "type": "QUESTION",
                    "metaType": "BASIC_REPEAT",
                    "text": "I deal with customer requests",
                    "textTranslation": "Je gère les demandes des clients",
                    "textAnswer": "I deal with customer requests",
                    "videoStartMs": 38614,
                    "videoEndMs": 42531
                },
                {
                    "type": "QUESTION",
                    "metaType": "LISTENING",
                    "text": "____ ____",
                    "textTranslation": "gérer",
                    "textAnswer": "deal with",
                    "videoStartMs": 35719,
                    "videoEndMs": 37945
                },
                {
                    "type": "QUESTION",
                    "metaType": "LISTENING",
                    "text": "_ ____ ____ ________ ________",
                    "textTranslation": "Je gère les demandes des clients",
                    "textAnswer": "I deal with customer requests",
                    "videoStartMs": 38614,
                    "videoEndMs": 42531
                },
                {
                    "type": "QUESTION",
                    "metaType": "TRANSLATE_REPEAT",
                    "text": "gérer",
                    "textTranslation": "____ ____",
                    "textAnswer": "deal with",
                    "videoStartMs": 35719,
                    "videoEndMs": 37945
                },
                {
                    "type": "QUESTION",
                    "metaType": "TRANSLATE_REPEAT",
                    "text": "Je gère les demandes des clients",
                    "textTranslation": "_ ____ ____ ________ ________",
                    "textAnswer": "I deal with customer requests",
                    "videoStartMs": 38614,
                    "videoEndMs": 42531
                }
            ]
        },
        {
            "id": 307891,
            "name": "I advise customers ",
            "language": "EN",
            "videoUrl": "https://dev.cdn.beespeaker.com/videos/BUZZ-307891_1754315829501_libx265.mp4?Expires=1783771542&Signature=kKGqRCrk4imOCYiSi6QCdGx4Fvsxa2A3w2yNA-vZFlMXFBxWXUdEZWtmLCcJrkH98E81BQQ1jwWa8GEst7O5B21zI8xE767bu-P9JITgN1EtHpBuFGU1AOi8x4nut2OkPFBXFWN8hvt8NCbKpQh4VtoUBC-qmcvbSbpgdn8T3GHxqlPMF6a7mdSXtojA7EUDSjviJXeJdCXT25j7lc-VNb~qNgEqGdgxmA~7UoNJp5WGtDTkfvgGQARj5nCfytroC0pTQ8NUSd-zJl6lXJAveG8VugFZUrTBQ02VY-fYhkd8BRdvti0BoZzAbTl2mnJq7mP1XWe6sl4ivbfXJap3HQ__&Key-Pair-Id=K1XG2B8ZBLUIMM",
            "parts": [
                {
                    "type": "QUESTION",
                    "metaType": "BASIC_REPEAT",
                    "text": "advise customers",
                    "textTranslation": "conseiller les clients",
                    "textAnswer": "advise customers",
                    "videoStartMs": 43390,
                    "videoEndMs": 46358
                },
                {
                    "type": "QUESTION",
                    "metaType": "BASIC_REPEAT",
                    "text": "I advise customers on the best mode of transport",
                    "textTranslation": "Je conseille aux clients le meilleur mode de transport",
                    "textAnswer": "I advise customers on the best mode of transport",
                    "videoStartMs": 46844,
                    "videoEndMs": 52047
                },
                {
                    "type": "QUESTION",
                    "metaType": "LISTENING",
                    "text": "______ _________",
                    "textTranslation": "conseiller les clients",
                    "textAnswer": "advise customers",
                    "videoStartMs": 43390,
                    "videoEndMs": 46358
                },
                {
                    "type": "QUESTION",
                    "metaType": "LISTENING",
                    "text": "_ ______ _________ __ ___ ____ ____ __ _________",
                    "textTranslation": "Je conseille aux clients le meilleur mode de transport",
                    "textAnswer": "I advise customers on the best mode of transport",
                    "videoStartMs": 46844,
                    "videoEndMs": 52047
                },
                {
                    "type": "QUESTION",
                    "metaType": "TRANSLATE_REPEAT",
                    "text": "conseiller les clients",
                    "textTranslation": "______ _________",
                    "textAnswer": "advise customers",
                    "videoStartMs": 43390,
                    "videoEndMs": 46358
                },
                {
                    "type": "QUESTION",
                    "metaType": "TRANSLATE_REPEAT",
                    "text": "Je conseille aux clients le meilleur mode de transport",
                    "textTranslation": "_ ______ _________ __ ___ ____ ____ __ _________",
                    "textAnswer": "I advise customers on the best mode of transport",
                    "videoStartMs": 46844,
                    "videoEndMs": 52047
                }
            ]
        }
    ],
    "keyPhrases": [
        {
            "source": "manage client expectations",
            "translation": "gérer les attentes des clients"
        },
        {
            "source": "perform administrative tasks",
            "translation": "effectuer des tâches administratives"
        },
        {
            "source": "provide support to colleagues",
            "translation": "fournir un soutien aux collègues"
        },
        {
            "source": "suggest suitable options",
            "translation": "suggérer des options adaptées"
        },
        {
            "source": "recommend the most efficient way",
            "translation": "recommander le moyen le plus efficace"
        },
        {
            "source": "offer travel advice",
            "translation": "offrir des conseils de voyage"
        }
    ],
    "vocabulary": [
        {
            "source": "obligation",
            "translation": "obligation"
        },
        {
            "source": "responsibility",
            "translation": "responsabilité"
        },
        {
            "source": "task",
            "translation": "tâche"
        },
        {
            "source": "transportation",
            "translation": "transport"
        },
        {
            "source": "journey",
            "translation": "voyage"
        },
        {
            "source": "distance",
            "translation": "distance"
        },
        {
            "source": "route",
            "translation": "itinéraire"
        },
        {
            "source": "schedule",
            "translation": "horaire"
        }
    ],
    "sentences": [
        {
            "source": "My job involves managing schedules and appointments.",
            "translation": "Mon travail consiste à gérer les horaires et les rendez-vous."
        },
        {
            "source": "I often assist in training new employees.",
            "translation": "J'assiste souvent à la formation des nouveaux employés."
        },
        {
            "source": "Effective communication is essential in my role.",
            "translation": "Une communication efficace est essentielle dans mon rôle."
        },
        {
            "source": "It is important to manage client expectations to ensure satisfaction.",
            "translation": "Il est important de gérer les attentes des clients pour assurer leur satisfaction."
        },
        {
            "source": "I need to perform administrative tasks to keep everything organized.",
            "translation": "Je dois effectuer des tâches administratives pour garder tout organisé."
        },
        {
            "source": "Providing support to colleagues helps create a positive work environment.",
            "translation": "Fournir un soutien aux collègues aide à créer un environnement de travail positif."
        },
        {
            "source": "I always advise customers to consider their budget.",
            "translation": "J'encourage toujours les clients à considérer leur budget."
        },
        {
            "source": "Customers often ask how to choose the best mode of transport.",
            "translation": "Les clients demandent souvent comment choisir le meilleur mode de transport."
        },
        {
            "source": "I advise customers to check the schedules before traveling.",
            "translation": "Je conseille aux clients de vérifier les horaires avant de voyager."
        },
        {
            "source": "It is important to suggest suitable options for each travel situation.",
            "translation": "Il est important de suggérer des options adaptées à chaque situation de voyage."
        },
        {
            "source": "Many people want to recommend the most efficient way to travel.",
            "translation": "Beaucoup de gens veulent recommander le moyen le plus efficace de voyager."
        },
        {
            "source": "Travel agencies often offer travel advice to help customers.",
            "translation": "Les agences de voyage offrent souvent des conseils de voyage pour aider les clients."
        }
    ],
    "dialogue": [
        {
            "role": "Manager",
            "source": "Can you describe your main responsibilities?",
            "translation": "Pouvez-vous décrire vos principales responsabilités ?"
        },
        {
            "role": "Employee",
            "source": "Sure, I manage client expectations and perform administrative tasks.",
            "translation": "Bien sûr, je gère les attentes des clients et j'effectue des tâches administratives."
        },
        {
            "role": "Manager",
            "source": "That sounds great. Do you also provide support to colleagues?",
            "translation": "Cela semble génial. Fournissez-vous également un soutien aux collègues ?"
        },
        {
            "role": "Employee",
            "source": "Yes, I often help them with various projects.",
            "translation": "Oui, je les aide souvent avec divers projets."
        },
        {
            "role": "Customer",
            "source": "Can you help me decide on transportation for my trip?",
            "translation": "Pouvez-vous m'aider à choisir le transport pour mon voyage ?"
        },
        {
            "role": "Advisor",
            "source": "Of course! I advise customers to consider their options based on distance.",
            "translation": "Bien sûr ! Je conseille aux clients de considérer leurs options en fonction de la distance."
        },
        {
            "role": "Customer",
            "source": "What do you recommend for a short journey?",
            "translation": "Que recommandez-vous pour un court voyage ?"
        },
        {
            "role": "Advisor",
            "source": "I suggest suitable options like buses or trains.",
            "translation": "Je suggère des options adaptées comme des bus ou des trains."
        },
        {
            "role": "Customer",
            "source": "Thank you for the travel advice!",
            "translation": "Merci pour les conseils de voyage !"
        }
    ],
    "faq": [
        {
            "question": "Que signifie 'manage client expectations'?",
            "answer": "'Manage client expectations' signifie gérer les attentes des clients pour assurer leur satisfaction."
        },
        {
            "question": "Quelles sont les 'administrative tasks'?",
            "answer": "'Administrative tasks' sont diverses tâches administratives qui aident à organiser le travail."
        },
        {
            "question": "Pourquoi 'provide support to colleagues' est-il important?",
            "answer": "'Provide support to colleagues' signifie fournir un soutien aux collègues, ce qui favorise une atmosphère de travail positive."
        },
        {
            "question": "Que signifie 'suggest suitable options'?",
            "answer": "'Suggest suitable options' signifie suggérer des options appropriées dans une situation donnée."
        },
        {
            "question": "Comment puis-je utiliser 'recommend the most efficient way'?",
            "answer": "'Recommend the most efficient way' est utilisé lorsque nous voulons recommander la meilleure méthode de voyage."
        },
        {
            "question": "Qu'est-ce que 'offer travel advice'?",
            "answer": "'Offer travel advice' signifie donner des conseils de voyage pour aider les autres à planifier."
        }
    ],
    "navigation": {
        "modules": [
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                "id": "WV-2",
                "order": 1,
                "name": "B1🐝 Job duties 🧑🏾‍💻",
                "durationMinutes": 15,
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                        "id": "MB-12-1",
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                        "description": "major shipping company",
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                        "id": "MB-12-2",
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                        "description": "Challenge time",
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                "id": "WV-3",
                "order": 2,
                "name": "B1🐝 Problems at work 🚫",
                "durationMinutes": 15,
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                    {
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                        "name": "Delivery delay. ",
                        "description": "Informing about problems",
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                        "availableOnWeb": true
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                        "id": "MB-13-2",
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